Shipping: All orders ship from New York City. If you would like to arrange a pickup or in-town delivery, please contact us at email@example.com. We strive to ship every order within 24 hours of receipt; if you need your order to ship out same-day, please make a note on the checkout page or contact us via email.
Tax Exempt: If you are shopping for a tax exempt organization, please create an account and email us your exemption paperwork at firstname.lastname@example.org. We can then set you up as a tax exempt customer. If you are using your personal email address- email@example.com rather than firstname.lastname@example.org- or are shopping for more than one exempt organization, please indicate on each order for which tax exempt organization you're purchasing.
Returns: We hope you love your purchase, but just in case, we'll gladly accept returns for 30 days from date of purchase on all goods except cut yardage, intimate apparel, and special orders. If you receive a damaged or defective product, please contact us immediately at email@example.com.
Magnetic Tapes: On Magnetic Snap Tape, the magnets are aligned in the center of the tape, so when closed, the two sides of the tape are stacked right on top of each other. It should be stitched down on both edges of the tape. In the Magnetic Zipper Tape, the magnets are aligned on the edge of the tapes, so when closed, the tape extends beyond the closure on either side. It can be sewn in in the same way as a zipper, with stitching on only one side. Different magnet intervals and strengths are available by special order.
Special Orders: Many of the products we carry are available in other colors or sizes. Don't see it here? Just ask! We also have contacts at many additional vendors- if you're looking to purchase something but can't meet the manufacturer's minimums, let us help. Special orders are subject to an additional charge of $9.95 or 10% of the merchandise total, whichever is higher.
Purchase Orders: Contact us at firstname.lastname@example.org with what you would like to order and information about your institution and we will gladly work with you.
Ideas & Suggestions: Is there a product that you can't find, or something you constantly need and don't have a regular supplier for? We'd love to hear from you. Please contact us at email@example.com.